Jira and Confluence Subscription is Suspended

[Ajith Reddy]

Need urgent reactivation of suspended accounts. We have updated the payment details but the accounts are still suspended. 

CA-1511846 is the ticket Id

[Angélica Luz]

Hello @Ajith Reddy,

Thank you for reaching out to Atlassian Community!

Checking the details of your site and the ticket you created with our customer advocates, I can see that the products are active again.

When this issue happens, the best option is to contact our customer advocates directly on support.atlassian.com/contact since they have the correct access to reactivate the product and this is something that we can’t do here through community.

If there is anything else we can help you with, please let us know.

Kind regards,
Angélica

[Patrick O_Connell]

@Ajith Reddy ,

I think most here would agree that really is not the place to put something like this. It belongs in your communications with whoever you're dealing with at Atlassian.




Cheers,
Pat O'Connell
Technical Writer
MindGeek Montreal

[Roberto Miasack]

Hi @Ajith Reddy 

If you already have a ticket with Atlassian and the payment is normalized, don't worry that they will reactivate the accounts.

Cheers!