Jira automation rule creates tickets even if deleted

[Ян Захаров]

Hello. I catch such issue. Let me know if this is a bug.

I had automation rules created for one of the projects that created tickets on a schedule. There was a need to disable them, I did it and then deleted it altogether. But tickets are still being created. I checked both the database and the exports to xml, there is no mention of the existence of these rules anywhere and I cannot find out what these tickets are fruiting. Can someone tell me what to pay attention to?

[Asha Goyal]

HI @Ян Захаров ,

To confirm which automation created the ticket, Navigate to the ticket, See the automation details in the right side detail section, and from there you will get all the Automation details that execute on that ticket. From that list check which automation is responsible for ticket creation.

Hope this helps you.

Thanks

[Ян Захаров]

Hello, I think your answer will be helpful, but i cant see the automation details in the right side detail section. There isnt.

[Asha Goyal]

Hello @Ян Захаров 

Could you please check the Automation Logs? It should give you some hints. Also, you can check atlassian-jira.logs file. 

Thanks

Asha

[Asha Goyal]

See Above

[Hieu]

I'm not sure it's related to cached but have you tried to restart the service?