Jira cannot anymore install plugins by marketplace

[Xarkam]

Hello,

for some time, jira do not know how to install or update plugins anymore.
Looking through the logs, I have this error line:

`2018-06-01 16:37:56,493 UpmAsynchronousTaskManager:thread-3 ERROR xarkam 997x305x1 18g9ebc 192.168.0.1,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.u.c.r.resources.install.InstallFromUriTask] Error downloading plugin from https://marketplace.atlassian.com/download/apps/1217129/version/1000140`

Download a plugin from the marketplace and then upload works fine but it is not very practical.

I suspect that jira will no longer be able to access the "web" because my application links do not work anymore.

I wonder what is the element that causes this dysfunction.

Thanks for your help :)

[Xarkam · Accepted solution]

Fixed.

Solution: https://community.atlassian.com/t5/Jira-questions/Plugin-Update-Error-downloading-plugin-from-https-marketplace/qaq-p/678491

I have removed SNI disabling in setenv.sh

[Xarkam]

Ok. So, the server hosting bitbucket, confluence and jira.
All services responde over internet: https://issues.osames.org

No firewall into server.

Bitbucket, confluence can access to marketplace (from the same server).

I do not know what to look for in Jira to find out more.

Edit: this is a resquest to markquetplace from the server using lynx:

$ lynx https://marketplace.atlassian.com/download/apps/1217129/version/1000140

Looking up marketplace.atlassian.com
Making HTTPS connection to marketplace.atlassian.com
Verified connection to marketplace.atlassian.com (subj=*.atlassian.com)
Certificate issued by: /C=US/O=Amazon/OU=Server CA 1B/CN=Amazon
Secure 128-bit TLS1.2 (ECDHE_RSA_AES_128_GCM_SHA256) HTTP connection
Sending HTTP request.
HTTP request sent; waiting for response.
HTTP/1.1 302 Found
Allowing this cookie.
Data transfer complete
HTTP/1.1 302 Found
Using https://marketplace-cdn.atlassian.com/files/artifact/2eef5e0d-03b4-4a38-8de0-4176fe0cb24a/jira-jigit-plugin-1.2.4.jar
Looking up marketplace-cdn.atlassian.com
Making HTTPS connection to marketplace-cdn.atlassian.com
Verified connection to marketplace-cdn.atlassian.com (subj=*.atlassian.com)
Certificate issued by: /C=US/O=Amazon/OU=Server CA 1B/CN=Amazon
Secure 128-bit TLS1.2 (ECDHE_RSA_AES_128_GCM_SHA256) HTTP connection
Sending HTTP request.
HTTP request sent; waiting for response.
HTTP/1.1 200 OK

[Mirek]

It is not related to application links but more like a Internet access that must be allowed from JIRA server.

[Alexey Matveev]

Hello,

Could you check that you have internet access from the host where the Jira instance is installed?