Jira cloud Migration

[Shaf_Ali]

I want to Migrate Jira cloud instance to another Jira cloud instance. I have created backup of my instance now want to import that Zip file but I got the following error as my Zip file size is 267 GB. Kindly help me to resolve this error and give the possible solution for migration. I already tryin g to find the cloud migration assistant but it is not supported cloud to cloud migration.

Import error

There was an error importing file jira-export.zip. Following issues were reported:

• The extracted .xml files are greater than 10GB. To continue importing these files, contact support.
  
  
  

[Piyush Annadate _ACE Pune_]

Hello @Shaf_Ali ,
You can use the Setting -> Data transfer from admin.atlassian.com to perform the cloud to cloud migration. 

And yes, Atlassian support may help you to import 10gb+ files for import. Would suggest to go with Cloud to Cloud migration, 
JCMA - JIRA Cloud Migration assistant is for Data center to Cloud.

[Shaf_Ali]

I just want to migrate data not to transfer or move data from one instance to another. 

[Piyush Annadate _ACE Pune_]

Data Transfer would copy data from instance A to B; it won't MOVE .
Name could be confusing. 
Ref. https://support.atlassian.com/organization-administration/docs/copy-product-data/

[OpsHub - Enterprise class Integration and Migration Solutions for Jira]

Hi @Shaf_Ali

Big exports like that almost always trip Jira Cloud — the 10GB XML cap makes your 267GB backup unworkable. And yeah, Atlassian’s migration assistant sadly doesn’t support cloud-to-cloud. Things to think about:

• Large XML files just won’t import (hard limit).
• Atlassian’s tools are built for Server/DC → Cloud, not Cloud → Cloud.
• Imports often miss details (attachments, comments, user links).
• Manual moves can mean downtime.

In cases like this, relying only on exports/imports can be limiting. You might want to explore enterprise –grade migration solutions that can handle large cloud-to-cloud moves without downtime, keep full history intact (attachments, comments, relationships), and allow phased transitions so work isn’t disrupted. For example, one such migration solution,  OpsHub Migration Manager (OMM) an Atlassian Solutions Partner can help you support these complex moves in a safer, more controlled way.

Drop us a line if you want to request a free demo or connect with our Migration Engg. to discuss your use case

Hope it helps!

[Gaurav Chavda]

Have you consider the companies who are specialized in such types of migrations? 

-Gaurav

[Shaf_Ali]

Kindly see the error below which I'm facing.