Jira for outlook plugin on shared mailbox

[Danny De Meyer]

Is it possible to install the Jira plugin on a Shared mailbox ?

At the moment, we use a mailbox for Jira service desk which creates cases automatically, however, I would like to see that when I send a mail in reply (which is sent with my personal email adress) that my reply is submitted in the Jira ticket as well...

Can this be dine ? If yes, how ?

[Jan Dre Dekker]

We have the same issue here. Hoping for an answer from Atlassian?

[Vitalii Saienko]

Hi @Danny De Meyer

Do you use Jira Cloud for Outlook add-in? If so, this add-in doesn't send an email to Jira automatically unless you open the add-in panel and send it manually to a specific issue.