Jira github integration issues

[Gil Nadav]

Similar to mid-May 2025 where we had issues with the integration without any changes on our Jira cloud instance, we're seeing the same over the past 24 hours (since August 5th evening EDT).
I've searched for answers here and saw evidence others were experiencing the same last time around.
New github PRs are not showing up on jira tickets, while existing ones statuses do update.
Last time it resolved itself after about a day. Anyone else experiencing this or has information about the status of this?
Given yesterday's outages we assume it's again an aftermath of github issues. 

[Ankita Mehta]

Hi @Gil Nadav

When encountering intermittent integration issues like GitHub PRs not syncing properly with Jira tickets, it’s important first to consider several factors:

• Check if there are known outages on the platforms involved,
• Review recent changes in API limits or authentication, and
• verify if any recent updates could have impacted the integration flow.

Transient issues often resolve once the service providers stabilize, but frequent disruptions can signal a need for a more resilient, enterprise-grade integration solution that can handle outages gracefully, provide better error handling, and ensure data consistency.

You may want to explore OpsHub Integration Manager (OIM), an Atlassian Silver Solutions Partner, OpsHub is designed to maintain continuous sync with between tools like GitHub and Jira in real time, even in the face of temporary outages or API changes, reducing risk and manual intervention.

Drop us a line if you want to discuss your use case further. 

Hope it helps!

[Javier Pozuelo -Exalate-]

Hi @Gil Nadav I'm the community manager at Exalate.

Since Atlassian has confirmed there was a recent incident, opening a support ticket might be the right next step.

That said, if this sort of disruption happens often in your workflow, it could be worth looking into some  Marketplace apps alternatives for GitHub–Jira integration.

Each solution offers different strengths—some are more focused on unidirectional integrations, while others (like Exalate) offer more advanced integrations options (e.g., across multiple GitHub instances, or syncing issues, pull requests, comments, etc.)

Hope this helps!

[Karan Sachdev]

hey All,

There's an active incident that's impacting the sync between Jira and the integrated development tools. It's impacting only a few customers from a specific region I believe, and our internal teams are actively working on it.

You may raise a support ticket so our teams will keep you updated about the progress on this.

Thanks!

[Viacheslav Kudinov]

Hello @Karan Sachdev 

is there any status page you can share where we can see this (and similar ones) ongoing incident ?

[Scott Milford-Beland]

Yes, also experiencing a similar issue with our Bitbucket pull requests. The ticket shows the link to the branch, but not the existing PR for that branch.

Example:

Out automations that should be triggered when the PR is created are not firing either.

[Gil Nadav]

Yes, same here. the Jira automations that we are forced to manually trigger are the core issue for us.

[Gil Nadav]

The AI bot on Atlassian support recommended running "restart backfill". This will take a while, so I'll see in a few hours if it helped. I could see there though that the sync is indeed stuck in "pending". It said it would immediately start syncing new stuff if it helped, but I don't see that happening so far so not sure it helped. Will update if it changes.

[Mark Panetta]

Yeah, our github integration is also broken. For older tickets, that have details of PRs in the UI, if I click into the PR from the UI it fails to fetch details. We also use the jira api to grab commit details related to tickets, the API call for details returns with a 500 and some mention of github