Jira had problem starting up

[Günkut Ağabeyoğlu]

Hello, up to now, as a company we were using Jira without any error. But today we are getting this error: 

Jira had problems starting up

This page is for Jira administrators. If you're seeing this page, your Jira administrator is probably working to restore the service.

And below there are  these lines:

There are the logs of manager.2020-09-25:

And we have increased the JVM_MAXIMUM_MEMORY from 2048 m to 4096m. Nothing has changed. Our current values For JVM_MIN and JVM_MAX:

JVM_MINIMUM_MEMORY="384m"
JVM_MAXIMUM_MEMORY="4096m"

How can we solve this issue?

[Daniel Ebers]

Hi Günkut,

this looks like a corrupted database for some reason. The log file excerpt does not allow pinpointing the reason - unfortunately, there could be plenty.

From logs there is some probability you are using the in-built H2 database. This is only for evaluation purposes.

In either case, please kindly try to further check with a database administrator on your end. In case a H2 database is in place consider migrating to a production environment.

For the curent setup I'd recommend a restore (if the problem cannot be fixed by a database administrator) and double checking database consistency afterwards.

Cheers,
Daniel