Jira installation failure

[S R Mahmud]

Hi I have just bought license for Jira Software but the installation fails every time. I have tried with different versions with no luck. The installation progress for a while and then a warning sign pop up with no visible message and installation fails. Can anyone help?

Product: JIRA Software (Server) 10 Users: Starter License

PC Configuration: Win 10 64 bit

Version tried so far: 7.12.1, 7.12.0, 7.11.2, 7.12.1

[Irfan Mazli Mazuki]

Hello @S R Mahmud,

That is odd on how the issue is occurring in the different JIRA versions. This certainly suggests that the root cause is an environmental factor. Let's try performing a fresh installation of JIRA 7.12.1. Please ensure the platforms used (e.g.: Database, JRE/JDK) are listed in JIRA 7.12 Supported Platforms page and perform the installation by following the steps stated in Installing Jira applications on Windows.


Kind regards,
Irfan

[JP _AC Bielefeld Leader_]

Hi,

did you start the installation with admin rights? Did you check the disk space?

Best

JP

[S R Mahmud]

Hi, Yes to both but no luck so far. Thanks for your reply 

[Nic Brough -Adaptavist-]

With no visible message and no further progress, I'm afraid all we can tell you is that something is broken in your server's operating system, and Jira is running into it.  The Jira installer outputs quite a lot when it fails, but your OS is obviously not displaying it.

You could try the zipped/tar installation instead and see what errors they give you (as they don't quite "install", there's less to go wrong)

[S R Mahmud]

Ok but dont seem to find the zipped version of installer anywhere or maybe i was looking at wrong place? Would yo kindly share the link with me please? Thanks

[Nic Brough -Adaptavist-]

Go to https://www.atlassian.com/software/jira/download and click on the drop-down next to the default selection, there's a "zip archive" on the list