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Jira is not coming up after 7.12.0 upgrade

Rahul Singhal
Rahul Singhal December 6, 2018

Hi team,

 i need your help, we were upgrading our jira server from 7.0.0 to 7.12.0 with Ansible scripts and now jira service is not coming up. Below is the catalina.out logs

 

2018-12-06 15:54:45,816 localhost-startStop-1 INFO [c.a.j.c.cache.ehcache.ReplicatorFactory] [Cache-replication] Cache replication using default cache replicator: LocalQCacheReplicator
2018-12-06 15:54:45,921 localhost-startStop-1 INFO [c.a.jira.startup.DatabaseLauncher] Database transactions enabled: true
2018-12-06 15:54:45,921 localhost-startStop-1 INFO [c.a.jira.startup.DatabaseLauncher] Using JIRA's default for database transaction isolation level: 2
2018-12-06 15:54:45,924 localhost-startStop-1 INFO [c.a.jira.startup.JiraStartupLogger]

Database configuration OK

___ Database Configuration _________________

Loading entityengine.xml from : file:/Applications/jira/atlassian-jira-software-7.12.0-standalone/atlassian-jira/WEB-INF/classes/entityengine.xml
Entity model field type name : oracle10g
Entity model schema name :
Database Version : Oracle - Oracle Database 12c Enterprise Edition Release 12.1.0.2.0 - 64bit Production
With the Partitioning, Real Application Clusters, Automatic Storage Management, OLAP,
Advanced Analytics, Real Application Testing and Unified Auditing options
Database Driver : Oracle JDBC driver - 12.2.0.1.0
Database URL : jdbc:oracle:thin:@(DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST= vsoraalt-12c-scan.mid.aib.pri)(PORT=9010))(ADDRESS=(PROTOCOL=TCP)(HOST= vsoraomt-12c-scan.mid.aib.pri)(PORT=9010))(CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=ETHSYSJIRA)))
Database JDBC config : oracle10g jdbc:oracle:thin:@(DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST= vsoraalt-12c-scan.mid.aib.pri)(PORT=9010))(ADDRESS=(PROTOCOL=TCP)(HOST= vsoraomt-12c-scan.mid.aib.pri)(PORT=9010))(CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=ETHSYSJIRA)))

2018-12-06 15:54:45,950 localhost-startStop-1 ERROR [c.a.jira.startup.LauncherContextListener] Unable to start JIRA.
java.lang.NullPointerException
at com.atlassian.jira.cluster.zdu.DefaultNodeBuildInfoFactory.create(DefaultNodeBuildInfoFactory.java:31)
at com.atlassian.jira.startup.ClusterNodeVersionCheckLauncher.lambda$verifyVersionOfNodeJoiningStableCluster$0(ClusterNodeVersionCheckLauncher.java:110)
at com.atlassian.jira.startup.ClusterNodeVersionCheckLauncher$$Lambda$307/970474951.test(Unknown Source)
at java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:174)
at java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1374)
at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:512)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:502)
at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499)
at com.atlassian.jira.startup.ClusterNodeVersionCheckLauncher.verifyVersionOfNodeJoiningStableCluster(ClusterNodeVersionCheckLauncher.java:111)
at com.atlassian.jira.startup.ClusterNodeVersionCheckLauncher.start(ClusterNodeVersionCheckLauncher.java:59)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:142)
at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$100/698338287.run(Unknown Source)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:304)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:199)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:102)
at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$24/781585390.run(Unknown Source)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:100)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuffInBackground(LauncherContextListener.java:139)
at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:101)
... 5 filtered
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
2018-12-06 15:54:45,953 localhost-startStop-1 INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 346 MiB. Committed: 1318 MiB. Max: 1973 MiB
Non-heap memory : Used: 90 MiB. Committed: 93 MiB. Max: 1264 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 437 MiB. Committed: 1410 MiB. Max: 3237 MiB
---------------------------------------------------------------------------------
06-Dec-2018 15:54:46.116 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-10080"]
06-Dec-2018 15:54:46.130 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["https-jsse-nio-10443"]
06-Dec-2018 15:54:46.140 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 31863 ms
2018-12-06 15:54:46,299 https-jsse-nio-10443-exec-4 ERROR anonymous 954x1x1 - 10.28.181.163 /secure/errors.jsp [c.atlassian.instrumentation.Instrument] Unable to snapshot thread local operations (implementation of OpTimerFactory is not a ThreadLocalOpTimerFactory): null
2018-12-06 15:54:46,327 https-jsse-nio-10443-exec-4 WARN anonymous 954x1x1 - 10.28.181.163 /secure/errors.jsp [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /secure/errors.jsp
2018-12-06 16:20:05,030 https-jsse-nio-10443-exec-1 WARN anonymous 980x55x1 - 10.255.90.53 /secure/errors.jsp [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /secure/errors.jsp
2018-12-06 16:24:19,843 commons-pool-EvictionTimer WARN [o.a.commons.dbcp2.BasicDataSource] An internal object pool swallowed an Exception.
java.lang.NegativeArraySizeException
at oracle.net.ano.CryptoNIONSDataChannel.readDataFromSocketChannel(Unknown Source)
at oracle.jdbc.driver.T4CMAREngineNIO.prepareForReading(T4CMAREngineNIO.java:98)
at oracle.jdbc.driver.T4CMAREngineNIO.unmarshalUB1(T4CMAREngineNIO.java:534)
at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:485)
at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:252)
at oracle.jdbc.driver.T4C7Ocommoncall.doOLOGOFF(T4C7Ocommoncall.java:62)
at oracle.jdbc.driver.T4CConnection.logoff(T4CConnection.java:908)
at oracle.jdbc.driver.PhysicalConnection.close(PhysicalConnection.java:2005)
at org.apache.commons.dbcp2.DelegatingConnection.closeInternal(DelegatingConnection.java:235)
at org.apache.commons.dbcp2.PoolableConnection.reallyClose(PoolableConnection.java:243)
at org.apache.commons.dbcp2.PoolableConnectionFactory.destroyObject(PoolableConnectionFactory.java:334)

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Casey Daniell
Casey Daniell
Contributor
December 6, 2018

Read through these release notes about the Oracle JDBC driver no longer coming with JIRA, https://confluence.atlassian.com/jiracore/jira-core-7-7-x-upgrade-notes-941610917.html, 

 

On a side note the Upgrade notes, https://confluence.atlassian.com/jiracore/jira-core-release-notes-781386726.html, have other random changes sprinkeled through them that maybe affecting you too, since your jumping form 7.0.0 to 7.12.x you should read through them for other gotchas. 

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Rahul Singhal
Rahul Singhal December 6, 2018

Hi Casey,

Thanks or your reply.

I wen through all the upgrade notes and downloaded JDBC driver version 12.2.0.1. from Oracle site and done the required changes in Ansible script.

After done all the changes when I try to start jira it is not coming up

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Rahul Singhal
Rahul Singhal December 7, 2018

Hi Casey,

 

Can you help me further.

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