Jira is not showing correctly after upgrade

[Stavros Michael]

After upgrading from JIRA 6.4 to 6.4.5 there was an advice in the log file to update the locale of the postgres database to either C or POSIX otherwise some functionalities will not work correctly. Steps I follow

• Export database using pg_dump command and save the text dump file for later
• Stop database server
• Delete data/ folder and initdb again with --locale=POSIX
• Start server, create again my database and import using psql dbname < dumpfile
• Start JIRA and wait for database upgrade

After these step I am connecting to JIRA and I see the following. What could be the problem? What should I check? There is nothing in the log files

JIRA v6.4.5.jpg

[Stavros Michael · Accepted solution]

The web.xml file was not correct. Restore with original and now JIRA is working

[Nic Brough -Adaptavist-]

I'm afraid "there is nothing in the log files" is inaccurate.  There should be a record of what has gone wrong with the current session, records of the upgrade, and all recent activity.  Please re-read atlassian-jira.log and catalina.out to see what is happening.  If both genuinely have nothing in them since your restart, then the service isn't running at all.