Jira issue fields mapping auto populate into Salesforce Case using Service Rocket connector

[Nicole Sheiman]

I am using Service Rocket connector for Salesforce and Jira Integration.

The connection was successful, but I am trying to associate fields to auto-populate.

For example, that when a Jira ticket is created the Jira Created Date is populated into a field within Salesforce.

What am i missing? any helpful documents to follow?

[Chun Wye Ng -ServiceRocket-]

Hi Nicole,

Good day, and this is Danny from ServiceRocket.

Regarding your question, auto-population of the fields in the Salesforce Create Jira Issue screen is possible. This will be based on your fields mapping configurations at the 'Bindings > Mappings >  Mapping' settings.

By ensuring that your Jira and Salesforce fields are added into the Mapping Configurations with the desired synchronization direction, the fields should be automatically populated. If they are not included or have an incorrect sync-direction, it will be unsuccessful.

Documentation guide:

• Salesforce Create Jira Issue screen auto-population logic
• Mappings Configurations

Hope this helps!
If you have any further questions, feel free to reach out to us via our Support Portal or Drift chat

Thanks & Best Regards,
Danny
ServiceRocket Apps Support