Jira problem on IE edge

[Roberto Silvestri]

Hi, I have the following installation:

Jira Software installed on Windows server 2012

The site have problems during the page loading (Eg. the right menu is not loaded and appears as empty 

On different browser Eg. Chrome all works properly

Thanks,

R. Silvestri

[John Gill]

This post suggests its the lastpass edge extention: https://confluence.atlassian.com/jirakb/javascript-issues-when-viewing-agile-features-in-microsoft-edge-874611520.html

I turned off last pass and the problem went away.

[M Amine]

Do you still have the issue ?

[Shailesh Patel]

Was there a resolution to this?  

I have similar issues.  Dashboard does not display at all and menu's don't drop down while the Dashboard (empty) is displayed. This works in Safari, Chrome, and Edge. Although it is very slow. 

The challenge is that my client's IT policy requires that only IE 11 can be used.  Which makes my Jira instance unusable. Funny thing is the it worked fine with the prior version of Jira Server that I was using on trial basis. 

I am running IE 11 on Windows 10 with Jira 8.3.1 (new production instance).  Jira 7.13 (the trial version) worked file. 

[Krisztian Kovacs]

@Roberto Silvestri,

This is a page that lists compatible browsers (among other things).

Maybe you could go with an earlier version of Jira that is still compatible with your browser?

https://confluence.atlassian.com/adminjiraserver072/supported-platforms-828787550.html

Not an idea solution, but maybe you could be alright with trying it and then convincing your IT to upgrade or introduce another browser.

Cheers,
Krisz

[Roberto Silvestri]

Hi,

I tried to open a ticket but the support site redirect me to the community

Do you know ho to open a ticket ?

thanks,

Roberto

[Jack Brickey]

I see...you are on a 'starter' license for which Atlassian support isn't provided. :-(

so you are stuck w/ us. :-)

I will ping some other champions to see if they have any thoughts on this. I don't use IE and have never seen this error. The only think I can offer is the obvious which I assume you have exhausted:

• use different browser - sounds like this works but expect not an acceptable workaround
• i expect this is an IE edge interoperability and a quick search shows some known issues but didn't take time to review. you can peruse here
• interrogate the stack trace

[Roberto Silvestri]

Hi,

thanks again for your support.

Unfortunatly due to our IT policy I can't use another browser.

In addition I noticed that the problem appears usng Board menu functions only

Roberto

[Roberto Silvestri]

Sorry, but is it quite urgent...can please someone help me asap ?

many thanks

Roberto

[Jack Brickey]

@Roberto Silvestri, I’m not sure I understand the urgency given it seems to only occur with IE. However, you may consider opening a ticket with Atlassian support in parallel to seeking input from the Community.

[Roberto Silvestri]

I have the very last Jira Software version so I expect that the mentioned problem should be already solved

Roberto

[Roberto Silvestri]

[agente]

We need you to show us some screenshot.

However, it may be this problem:

https://jira.atlassian.com/browse/JRASERVER-64095