Jira project automation

[gloria pechacek]

Hi All,

How would I create a project automation to link tickets automatically when they are the same subject line but have "re:" or "fwd:" in front of the new ticket. 

Thank you.

[Mark Segall · Accepted solution]

Hi @gloria pechacek and welcome to the community!

You could do something like this:

• TRIGGER: Issue Created
• CONDITION (Advanced)
  Verify the new issue has "re:" or "fwd:" in the summary
  
  • {{issue.summary}}
  • contains regular expression
  • (re:|fwd:)
• BRANCH (JQL)
  We'll perform a branch looking for the issue(s) that match

  • summary ~"{{issue.summary.replaceAll("(re:|fwd:)","")}}"

  • ACTION: Link Issue
    • Link issue to the trigger issue

[gloria pechacek]

I've been testing this for a bit now.   Can you review to see if I setup it up correctly. In some instances, I get two duplicate RE: tickets 

[Mark Segall]

Hi @gloria pechacek

If memory serves, this rule is not creating issues so the duplicates would've been generated manually.  Are these issues getting properly linked to the source issue?  If not, please share a screen shot of the audit log for the failed rule execution.

[gloria pechacek]

Thank you. I've set it up and testing.