Jira send auto emails after issue hasn't been touched in two weeks

[Alexis Gutierrez]

Hi, I looking to create a rule that tells the reporter that the issue's status has not changed in 2 weeks. Please let me know if that is possible.

Thank you,

[Boris Berenberg - Modus Create]

If you're looking for a more customizable notification via email, check out our app, Notification Assistant for Jira which will allow you to send an email to the relevant recipients and JQL filter it in a similar manner to what the other answer posted.

[V V S N Sudheer Vissa]

There is an option for this you have to create a JQL filter and subscribe to that filter. i hope it wont require any plugins.

Project = xyz AND issuetype = bug And updatedDate <= -2d  

After you have created the filter Subscribe to that filter and that would sent you an e-mail with results according to frequency set by you.

 

[V V S N Sudheer Vissa]

I hope this plugin will be used if you are looking for only notification emails should be triggered to users on issue status which are not updated.

EMAIL THIS ISSUE plugin will be useful for this approach .

https://marketplace.atlassian.com/apps/4977/email-this-issue?tab=overview&hosting=cloud

[V V S N Sudheer Vissa]

Yes, Its Possible . if you are using Script runner plugin you will have Escalation Services option . you can use JQL Like

 project = ABC AND issuetype = "ABC" AND status not in (Aborted, Rejected, Done) AND assignee is EMPTY AND labels not in ("gsam", "gsam_access", "gsam_tools") AND updated < -15d

(Customize JQL as per your requirement)

Users will get emails which are not updated for given period.

[Alexis Gutierrez]

Sorry, I'm looking for a solution that doesn't require a plug in. 

Thank you,