Jira service Desk

[Martin Villeneuve]

Hi,

We have set up a Jira service desk. Now all emails sent to our shared mailbox are picked up by Jira and sent to our service desk.

There is one kind of Email Jira is not picking up and I am trying to find how to fix this. all emails coming from a DO_NOT_REPLY address are not picked up by Jira. 

Any ideas how to fix this? 

Thanks 

[Ralf Fehling]

Hey Martin, 

Email filters: choose whether you want to use the built-in email filters for auto-generated emails and bulk emails. If you notice that email requests from your customers aren’t processed and tickets aren’t being created, you can switch one, or both, of the filters off. Alternatively, you can also use the allowlist and blocklist to manage incoming email requests. 

https://confluence.atlassian.com/servicemanagementserver/managing-the-allowlist-and-blocklist-1188772040.html

Regards Ralf