Jira service questions

[David Chung]

I have some JIRA questions for today 1 - Does a requester of a JIRA ticket get sent emails when it is open, when it is closed and when there is a comment added?

2 - If a person does not have a JIRA ID and therefore cannot be assigned as the requester, is there a way to send them emails.

3 - can a user have an ID but no licenses and therefore be able to receive the above mentioned emails

email:  david.chung@piscesworldwide.com   or dchung3115@gmail.com

[Alexis Robert · Accepted solution]

Hi @David Chung , 

1. email notifications are fully configurable : it's up to you to configure if these events should trigger an email notification in your notification scheme.
2. You can always use the addon Automation for Jira to create a rule that would send emails based on a custom field, but this won't be possible without this addon
3. Yes as stated above, you can do this with a workaround

Let me know if this helps, 

--Alexis

[John Funk]

Take a look at the Customer Notifications menu link under Project Settings for the JSM Project.