Jira software 500 error

[JS]

Hi,

I recently upgraded to v7.12.3.

I get the 500 error when I try to delete an issue.

How do I find out what the problem is?

John

[Sid · Accepted solution]

Hi @JS,

Please share the error log here, located in the home directory. atlassian-jira.log file in logs directory.

[JS]

I just realized I should have put more details on the error that was on screen at the time.   Do you still require to see the log file?

Technical details

Log's referral number: 2278ba52-7459-473c-881e-1a05caed163d

Cause

Referer URL: http://xxxxxxxxxxxxxxxxx:8080/projects/SAM/issues/SAM-1?filter=allopenissues

com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10000]

com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10000]

      at com.atlassian.greenhopper.manager.lexorank.LexoRankDaoImpl.getMaximumMarkerRowAndPreviousRow

[Sid]

hi @JS,

Please see if the issue is similar - https://confluence.atlassian.com/jirakb/cannot-reindex-jira-due-to-expected-exactly-2-rows-the-maximum-marker-row-and-the-lowest-ranked-row-for-rank-field-779158916.html?_ga=2.121395400.1130859903.1545248344-970347695.1543609376 

I would say contact support

[JS]

Thanks it worked!

My root cause was #3 on the page and there was a link for Jira 6.7 and higher:

https://confluence.atlassian.com/jirakb/lexorank-management-779159218.html

[Sid]

@JS, if my answer helped. Please accept the answer and vote it.

[Bastian Stehmann]

Hi @JS,

I would start with a look at the log-files. atlassian-jira.log in JIRA-HOME/logs is probably the most interesting one.