Jira to Zendesk update fields

[Barış Özer]

Hello,

We use Zendesk Support for Jira.

When we change the "status, priority" fields in the Jira ticket, they do not change on the Zendesk side.

We have seen the Exalate add-on but it is very expensive.

We created a webhook in Zendesk Support for Jira, but it still didn't work.

How to automatically update the status and priority to Zendesk side when we make changes in Jira task?

rest-api solution?
Please help.

[Diana_Architect_ZigiWave · Accepted solution]

@Barış Özer hi! I see you've checked a possible 3rd party solution. May I propose an alternative - ZigiOps. It will connect and sync your Jira & Zendesk instances and will keep them up-to-date in real time (which is what you want - whenever there is a change in one of them it should be visible in the other). Do not hesitate to book a demo to see ZigiOps in action. 

Regards, Diana (ZigiWave team)

[Dhiren Notani_Exalate_ · Accepted solution]

Hi @Barış Özer ,

I am Dhiren Notani, one of the Pre-Sales Engineer working at Exalate.

I believe one of my colleague is already in touch with you regarding this and if possible, can we please hop on a quick call to discuss this if possible, as we might be able to help you better in that case.

Thanks, Dhiren

[Fiona Brown]

In your field mapping you are not mapping the Jira Priority or Status to Zendesk - you need to add that same way you have done for 'Assignee' and 'Priority Test'