Last Modified Date on Tickets

[Joseph Robinson]

Hello.  Any ideas on how to see 'last modified' or 'last interaction' times on tickets when looking at queues?  I don't have access to dashboard customization but assume this would be something available as a column choice?  Thanks for your feedback.   

[Seon Shakespeare · Accepted solution]

Hey @Joseph Robinson ,

I believe the 'Updated' field is the one you're looking for here,

- Note, this is a date field

You'll be able to add this as a column when you're searching for issues. You'll also be able to add this field as column in a Service Desk queue view - if you have the correct Service Desk 'Agent' permission set

Hope this helps!

[Joseph Robinson]

Thank you for your quick response.

[Johan Soetens _Dumblefy_ · Accepted solution]

Hi Joseph,

you can use JQL field updated (or alias updatedDate).


More recent Jira 8.x versions also have the updatedBy() function.

[Vishnu]

How can we make sure the "Last Updated" is available for customers in customer portal?