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Links to Bitbucket stay unresolved and say "Can't find link"

Timo Hausmann
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July 1, 2024

Inside a Jira ticket, whenever I post a link to a file, a commit or anything on Bitbucket, it says "Can't find link". 

Frame 5.png

I see all Repositories, PRs etc. under the "Code" Menu point though.

In the Atlassian Admin, under "DVCS accounts", I see the linked repository, too. 

So Jira and Bitbucket seem to be connected, but I cannot find the setting to enable links inside the Jira Tickets. Does anyone know what the issue may be?

1 answer

1 vote
Lígia Zanchet
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 9, 2024

Hello Timo

Welcome to our community.
I have one question for you: Does the link work? If not, can you try to reauthorize BitBucket on Jira? 

Another option is to check the browser permission of the project to see if it includes the role addon.

Could you please check both and let us know? 

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