Looking Up Tickets

[Hoa Nguyen]

Is there a way to look up tickets based on who made changes?

For example: I want to look up tickets based on the person who is assigning tickets. 

Basically, I am trying to create a filter that specifically looks up a person who assigns tickets. 

[Tansu Akdeniz]

Hi @Hoa Nguyen,

Is it just an assign action in specific status or an assign with status change ?

The JQL below may help you, to some extent;

project = ABC AND status CHANGED FROM "Open" TO "In Progress" BY userA

ps: You can create a single user-picker customfield than set this field as a current user in the transition post-function. Than report the users who change the status.

[Hoa Nguyen]

Hi @Tansu Akdeniz,

Here's a screenshot of what I mean:

Can I run search where I can look up tickets specifically when a person who "made changes" and assigns a ticket to a specific person?

 
Basically, if there's a bunch of unassigned tickets sitting in a queue a manager/leader/whoever will start to assign those tickets to people. 

I want to know if if I can run a report/search on the person who assigns those tickets specifically to certain people. 

Scenerio: Bob is IT manager. He has two techs whose name are Pete and Will. He assigns tickets to both.

Can I run a search where Bob is assigning unassigned tickets to Pete?

Hope the screenshot helps.

[Tansu Akdeniz]

You can use this query to find the issue assignee changed by specific user;

assignee changed BY Bob

Do it for specific status;

status = Open and assignee changed BY Bob

There is also function that shows specific user changes;

assignee changed FROM Pete TO Will BY Bob

Hope this helps.

[Hoa Nguyen]

Hi @Tansu Akdeniz

This was super helpful.

It did what I wanted to do.

Thanks so much!

[Tansu Akdeniz]

Glad to hear that @Hoa Nguyen. If my answer helped to solve your question, would you please mark as "Answered" (grey tick mark to the left of the answer). So that, other people will be able to find this answer easily for similar questions.