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Mail server issue queue

Sanjana Kumari
Sanjana Kumari April 17, 2025

We're currently facing an issue where emails are stuck in the queue and not being delivered to the intended recipients, despite the mail server and SMTP services appearing to function correctly. Can anyone help me to understand the root cause of this issue and provide a resolution?

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Carlos Garcia Navarro
Carlos Garcia Navarro
Community Champion
April 17, 2025

Hi @Sanjana Kumari ,

Do you have any errors?  Was this working before? Have you checked this article? https://confluence.atlassian.com/jirakb/health-check-mail-error-queue-1318891732.html#HealthCheck:MailErrorQueueinJiraDataCenter-troubleshooting

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Jira
Jira
DEPLOYMENT TYPE
SERVER
VERSION
9.17.3
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

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