Make full URL visible in search results of Jira issues that contain hyperlinks that have short code

[Rees_ Ian]

I have Jira custom fields that contain a hyperlink using a short code/display text.  That works fine when looking at the issue because you can click on the  short code/display text and you then follow the hyperlink.

However, I want to list these Jira issues, containing these custom fields, as the result of a JQL query but when I do so, only the short code/display text is visible for that field so you are unable to click through on a hyperlink.

How can I make sure that the full URL is visible in the search results?

[Pablo Vergara]

Hi @Rees_ Ian 

I hope my understanding is correct. So you have a custom field (text type), and URLs do not seem to be linkable when put into that specific field and listed on a JQL search type.

A question: Where are you browsing the issues/work items? If using the "All work" tab, then while a URL can be visible, the hyperlink is not rendered, so you get an unclickable link. This seems to be by design.

Anyways, you can still use JQL to list your issues/work items and get a clickable link. See the attached captures for reference to the latter.

Option 1:

Option 2:

I hope this helps you!

- Pablo / SSE ServiceRocket