Management Reporting for JIRA

[Greg Geary]

What is the best approach (dashboards, third party reports) to showcase to management the capacity/bandwidth across entire IT department?

Ideally management would like to see a report showing the portfolio of projects across teams.  

How have others approached this with JIRA?

[Ross McCoy]

Hello @Greg Geary,

The best approach for your specific needs is very much dependent on several factors:

• What metrics are you capturing?
• How are you capturing them?
• Do you use any plugins to capture or report on this data, like Tempo?
• Do you need to use data from any external/third-party sources?
• Are any of these metrics calculated (as opposed to measured)?
• Do all members of management who need to view these reports have access to Jira?

Without knowing the details of the answers to those questions, I can't give you specific guidance, but in general, the way we've implemented reporting for our clients has been to use Jira's dashboards, usually in combination with a time-tracking system like Tempo Timesheets or similar, and possibly a time planning app as well.

Many plugins that will allow you to capture and report on metrics like Tempo will also include gadgets that you can add to your dashboard. Even without these plugins, many of the native gadgets in Jira such as Issue Statistics will allow you to use a JQL query to filter the results displayed, so that you can narrow down the issue statistics displayed in the gadget to the IT Department's projects.

If you're comfortable with posting more details about what kinds of data you're looking to report on (and how your organization defines terms like capacity and bandwith) I'd be happy to provide you with more specific advice on how to best implement these reports.