Managing Client review

[Richie]

I would like some advice on how to manage client sign off in JIRA. Currently the workflow we have defined a task as “done” when our customers are happy for the task to go to live.

However this leaves our sprints (2-weekly) with multiple “incomplete” tasks awaiting client sign off, leaving us either filling up follow up sprints with “pending client approval” tasks.

I am wondering of there is another way to approach this process and I would welcome any advice from similar processes

[Oleksii Melnyk]

Hi! For such cases, it is normal practice to create an automation rule that checks the number of days in the status "Waiting for confirmation from the client" or similar and then if it is more than n-th number of days, it closes it itself.

Of course, the client is sent a notification as when switching to the status "Waiting for confirmation from the client" that he has n-days to approve the task himself.

n can be any days, but I recommend 7-30 days