Merge multiple instances of Jira Cloud

[Ola Kuteyi]

We have two Jira Cloud sites. Example Jira Cloud A and Jira Cloud B. We want to move all projects from Jira Cloud B into Jira Cloud A so we have a single, consolidated cloud site. What is the process?

[Hernan Halabi - Elite IT Consulting Group · Accepted solution]

What @Nic Brough -Adaptavist- mention is correct but I would like to add that the process is as "smooth"as described if you don't have apps involved. If that is the case you might have to add a lot of validation of what was migrated and what wasn't (depends on each app). Some apps might allow you to back up and restore but others might imply you configure it all over again.

[Nic Brough -Adaptavist- · Accepted solution]

You will need to

• Cease work on both systems
• Download a backup of each
• Restore them into separate Server installations
• Merge one of the server installs into the other
• Get an XML export of the merged systems
• Upload that into Cloud A (which destroys what you have there, hence the "stop all work")

[Ola Kuteyi]

Thanks.  The third option is out of scope because we don't have sever's. 

It goes back to how to move all projects from Jira Cloud B into Jira Cloud A so we have a single, consolidated cloud site. 

[Nic Brough -Adaptavist-]

They don't have to be "servers", you can do this on any machine that can run Java.

The only other way to "merge" would be to manually create all the projects in A, then extract a list of issues to CSV from B, and the import.  You will, of course lose all the history and other stuff.

[Ola Kuteyi]

Thanks going to be nearly impossible with over 500 projects. Any solution.

[Nic Brough -Adaptavist-]

Nothing more clever, faster or safer than what I have already outlined.  There are a LOT of tricks you can use to minimise a lot of the work in the steps, but the basic "download and create server, merge, then upload" is the only way.

[Sri Kumar]

Hi @Ola Kuteyi ,

Currently we have two options as mentioned by @Nic Brough -Adaptavist- 

Method 1: 

Deploying a Temp jira Server and using Restore Project by project option in jira Server to merge two sites

Method 2: 

It would be to perform CSV export from site B and perform CSV import on SiteB 

When doing CSV export and import, we will have to create same configuration and attributes as Site B in Site A . 

Also, Attachment can be bit Tricky

This Document should give you some references and elaboration more about Merger process. https://confluence.atlassian.com/jirakb/merge-multiple-instances-of-jira-cloud-779160767.html

Kindly revert for further queries. 

-S Kumar P

Migration Support Engineer.

Atlassian