Migrating from ClickUp to Jira for epics/ tasks

[alexia_bernas]

Hi there,

My company just decided to make the move from ClickUp to Jira, and when making the migration we're losing A LOT of epics, even some that are in progress with open tasks (which are not being migrated neither); anyone has an idea of what is happening? 

Thanks!

Alexia

[John Funk]

Hi Alexia - Welcome to the Atlassian Community!

Did you use the built-in create project function in Jira to create the project and migrate the data? Or did you do it by another manner? 

[alexia_bernas]

Indeed we used the built-in flow to migrate everything, which worked very well for some projects, and not so well for some others where epics and tasks disappeared.

[Valerie Knapp]

Hi @alexia_bernas , welcome to the Atlassian Community and thanks for your post.

I would contact someone from ClickUp about this issue as it likely depends on what you are able to export, what you can then import into Jira. 

https://help.clickup.com/hc/en-us/articles/6310786693015-Export-your-Workspace-s-data 

In terms of migrating from a non-Atlassian tool to Jira, this is typically something a solution partner would help with. You can reach out to someone in your area for help, but there would be a cost for this - https://partnerdirectory.atlassian.com/ 

Best wishes

[alexia_bernas]

What's even weirder is that some epics do migrate, and some don't, so we're very confused (not sure it has to do with ClickUp).