Missing the Filter Count Gadget

[Dawn Hall]

The filter count gadget was available for Dashboards on our cloud instance last week, but this week, it is missing and any dashboards that were using the gadget now have missing gadgets and the stats have disappeared.

I spent a very long time creating these dashboards, it's a bit frustrating to have lost all that work.

Is anyone else on cloud experiencing this?

[Mathias Minsel]

Good evening,

we are facing the exact same problem. We used the gadget in the past (see screenshots below) and suddenly it disappeared. If anyone has an idea about the reason and how to fix it I'm really happy to hear it.

Kr
Mathias

[Bill Sheboy]

Hi @Dawn Hall -- Welcome to the Atlassian Community!

I do not believe there is a built-in dashboard gadget named "Filter Count": https://support.atlassian.com/jira-cloud-administration/docs/use-dashboard-gadgets/

Would you please confirm the exact name of the gadget which you are not finding?  And/or, do you have a captured image of an example of that gadget on a Jira dashboard?

Kind regards,
Bill

[Dawn Hall]

i Bill,

It is not in the list, yu have provided, but it was definitely available to me and I was using it.  

Screenshots of a before when the gadget was in use and after when the gadgest had disappeared attached.

[Bill Sheboy]

Thanks, Dawn!

It appears that gadget is only available when you have the Service Desk products from Atlassian, or your user specifically has a license for it.  Did your company recently stop using that tool or did your user access to it change?

https://jira.atlassian.com/browse/JRACLOUD-67612

Your Jira site admin should be able to check those questions for you.

[Dawn Hall]

Thanks Bill, I will ask those questions.

[Danut M _StonikByte_]

Hi @Dawn Hall,

It works on my instance too. 

Be aware that our Great Gadgets app offers a gadget named Advanced Issue Filter Formula that allows applying from simple (COUNT, MIN, MAX, SUM, AVG) to complex math formulas against the fields of issues from up-to 6 filters. Here is an example.

So not just simple counts, but also percentages, sums, KPIs etc. 

The app offers many other gadgets that you will find useful for project tracking. Have a look over our blog to see how many things you can track with this app.

Thank you,

Danut Manda

[Marc - Devoteam]

Hi @Dawn Hall 

On my instance I still have the gadget and its working also.

The only option that could have happened is that someone removed the gadgets, or might have filters used in the gadget been removed?

There's no option in Jira to remove gadgets form the system itself.

If the above is not the case, I would advise to raise an issue with Atlassian Support, to have support investigate your instance.

[Dawn Hall]

Thank you for confirming.

It seems to have disappeared completely, but the filters are all still there!  I will raise an issue with Atlassian support.

[Mohanraj Thangamuthu]

Hello, Good day. I confirmed that filter count gadget is working on my instance. Is it possible any one removed the gadget from dashboard ?

[Dawn Hall]

Thank you for confirming, it has completely disappeared from the instance, not just the dashboard.