Mobile App "Jira server" can't connect troubleshooting

[Christian Dalager]

I get "Can't connect to your site".

• I have upgraded to jira 8.3 and enabled mobile support.
• My installation is publicly available.
• I can use jira through the browser on both Android and iOS.
• I am using Android app version 0.5.7 and the iOS version 1.0.1
• SSL certificate is valid

Jira is behind an Apache SSL proxy and I have tailored the proxy's 404 response from the  /server-info to return this set of headers that the unproxied endpoint returns:

• mobile-plugin-enabled →true
• push-notification-enabled →true
• jira-base-url →https://projectmgmt.mysite.com
• instance-name →Jira
• is-data-center →false

I can see that the /server-info url is hit.

But nothing works.

[Team Werkzeugunterstuetzung]

To resolve this issue, you will need to configure your custom filter to allow <jira-base-url>/server-info to pass through without authentication. 

https://confluence.atlassian.com/jirakb/can-t-check-compatibility-error-in-the-jira-server-mobile-app-954244691.html

[Alvaro Ludeña]

Hello Christian,

After many tests and looking at Apache logs and documentation I have managed to solve it by commenting in the httpd.conf file the following two lines:

#LoadModule info_module modules/mod_info.so
#Include conf/extra/httpd-info.conf

I think this is the safest way to solve it, since another way was to go to conf/extra/httpd-info.conf and comment on the following:

<Location /server-info>
        SetHandler server-info
       #Require host .example.com
       #Require ip 127
</Location>

Note: I have Apache installed on Windows

I hope it helps you, in case you have Apache on Linux please publish the solution
Thank you

[Alvaro Ludeña]

Hello Christian,

Did you manage to solve the problem? The same thing happens to me with Jira version 8.4.2
I have Jira and Confluence with Apache on the same machine configured for https. The Confluence App works correctly but Jira's cannot get in. However from the mobile browser without problem.

[Christian Dalager]

No luck and no answer from Atlassian :/