Mobile SMS Facility

[Ramesha Krishnappa]

Hi All,

Request your help in letting us know if it's possible for triggering a Mobile SMS to some of few seleceted resources when ticket gets assigned to the resources.

Purpose : To let us know if the JIRA application can support Mobile SMS facility.

Regards,
Ramesha K

[Nic Brough -Adaptavist-]

There's a couple of approaches to this.

• The most simple is to forward an email to an SMS gateway (although Jira emails are quite wordy, so when I've done this, I've forwarded the email to a mailbox which has a script that extracted the basic info and forwarded a shortened version to the SMS gateway)
• You could use webhoooks to trigger something if your SMS systems have suitable interfaces you can hook into
• You could use post-functions or listeners to poke your SMS system with relevant data (similar to the plugins that push messages into hipchat etc)
• You could use a 3rd party integration such as Zapier
• There's at least one plugin in the marketplace that can pick up Jira changes and poke SMS systems.

Note that all of these options require you to have an SMS gateway of some sort.

[Ramesha Krishnappa]

Thnaks Nic for providing the information.

Could you explain what is SMS Gateway and how to configured in JIRA.

Please provide the stepwise direction to enable, it will helps for me

[Julia Levcovets]

Hi Ramesha, check free SMS Sender plugin for JIRA, it should help you

https://marketplace.atlassian.com/plugins/com.polontech.jira.smssender

[Nic Brough -Adaptavist-]

Ah, yes, George has dug out one of the plugins I was thinking of.

You'll see that when you confiure that, it asks you for a host, username and password for your SMS gateway.

[Nic Brough -Adaptavist-]

An SMS gateway is a server that takes data of some sort and sends it out over the SMS network.

How you configure it depends on what one you are using.

If you want to send SMS from something, you need to send valid data to the provider of your SMS accounts, hence the usual trick of having an SMS gateway to do that translation and forwarding.

Think of it this way - if you want to send SMS from your anything other than your mobile phone, how do you currently do it? Mobile 'phones have direct access to the carrier's SMS systems. Everything else needs a gateway.