Month automaticallly changes to January, anyone seen this before?

[James Walters]

Hi there, I'm trying to report a bug, but can't seem to post a ticket, so thought I'd ask if anyone's ever seen this before.

Recently, my date field has been acting up. When I change the date in an issue (Task, Sub-task, Epic) to anything, it automatically changes the month to January. The day will remain (in this case, 2 August will become 2 January), but the month changes to Jan.

Here, I've selected the date (2/08/2023 [DD/MM/YYYY])

But when I refresh the page, it changes to 2 Jan 2023...

It happens no matter what month I select, March, July, Oct, anything.

Anyone ever seen this, and if not, how do I report it? When I try, I just get a page saying 'Ask the community' or 'Read the guides'...

[James Walters]

Just wanting to bump this and say the issue continues and there's been no fix yet

[Rilwan Ahmed]

Hi @James Walters ,

Can you please share the screenshots of your automation rule (Project settings --> Automation) and also give me the exact requirement what your rule should actually do. 

[James Walters]

Hi @Rilwan Ahmed , I've turned off all the rules, but the majority of them only change the status of issues, like Task or Epic parents. I've attached the rule for the start date, but I've since turned all automation rules off, but the issue still persists.

I've also included the history below, showing that automation isn't affecting the ticket. Please note, I never selected a January date, always a different month, but in the History, it always shows January

My rules were all working fine before, changing parents to either to-do if all tasks were in to-do, in progress if 1 or more issues were in progress or in review, or completed when all issues were in completed.

The other rule should only change the actual start date of a ticket to the day the ticket is moved to in progress.

[James Walters]

Also, this is what happens when I select a different year 

[Himanshi]

Hello @James Walters , 

Welcome to community !

Could you please check the history section whether there is any automation rule action or add-on changing the date. 

If there is no related details I would suggest raising the Support ticket so that support can thoroughly check the configuration and find the cause of the same.

Have a great day!

[James Walters]

Hi @Himanshi thanks for the welcome :) Love Jira, it's been a massive help to me over my career!

I do have an automation, but it should only change the date to 'todays' date when I shift a ticket out of to-do into another status.

This happens even with the rule turned off.

I've now turned off all the rules, and the bug still persists.

[Himanshi]

Hello @James Walters ,

could you please share the history section after turning off the rule and replicating the behaviour?

As with the screen shot it seems that automation is changing start date value to 31 Jan but it was 2 hours back. I would recommend raise a support ticket as it could be a workflow related operation as well. It is important to check all aspects to understand the behaviour.

[James Walters]

Will do, @Himanshi. Here's a screengrab showing all rules off, and the step-through of selecting a new date, with the history tab on the last image showing the discrepancy.

 

[James Walters]

@Himanshi how do I raise a support ticket - each time I try, all I get is this:
There's no option to create a ticket

[Rilwan Ahmed]

@James Walters 
Free cloud instance users cannot raise Support ticket.

[James Walters]

@Rilwan Ahmed ah, OK, makes sense. Could someone else raise this for me, as this is quite a weird bug. Unless it's something you're aware of...

[Rilwan Ahmed]

Hi @James Walters ,

As @Himanshi  is from Atlassian, she should be able to check in the backend. We cannot raise ticket on behalf of you. 

[Ananias Gutierrez]

Hello @Rilwan Ahmed, Community Leader, this issue has already been resolved. Currently, for some reason, when I change a different date, it is automatically updated to January, the number of days or the year remains the same, however, the month is automatically updated.

[Ananias Gutierrez]