Move issues

[Elisabet Griera]

Hi everyone, I have a question about moving tasks/issues on a board. On the board I have a total of 4 columns: to do, in development, in testing and donde. I can't move development tasks to tests, I can only move them to the first column or to done. Where do I have to configure this option? Thank you.

[Sushant Verma]

Hi @Elisabet Griera 

Welcome to the community!

That happens because of the workflow which is related with the issues! The board holds statuses! This means that the issues which are in the column "In Development" can move to "Done" column because they have a transition step to "Done" status but not to the steps of column "In Test".

To make it work , you should ask your administrators to add a transition from status "In Development" -> "In Test" (depends on what makes more sense to your working model) 

Regards,
Sushant Verma

[Ankit Srivastava]

Hi @Elisabet Griera ,

You must be a Jira administrator or a board administrator for the board to configure its columns

Please configure the columns of the board, also refer the below link:
https://confluence.atlassian.com/jirasoftwareserver/configuring-columns-938845277.html

Hope this will help.

Thanks

[Elisabet Griera]

Many thanks for your help @Ankit Srivastava @Sushant Verma now it works :) ! 

[Elisabet Griera]

Many thanks @Ankit Srivastava and @Sushant Verma for your answers. The problem is that I've my workflow updated (I'm Admin), but it still don't let me move tasks from "in progress" to "testing" (pruebas). I send you a screenshot of the workflow, do you see any kind of error? Many thanks again!

[Ankit Srivastava]

Hi @Elisabet Griera 

Could you please check the below two option: 

1. Are you able to change the state of that ticket from "in Progress" to "Testing" from ticket details view (by opening that ticket)
   
   ---> If you are unable to change the status then:
   Request you to Navigate to your Project settings > Workflows > Edit > Click in the transition you are try to perform and check if there are any Conditions or Validators that could be blocking it.
   
   
2. Are you unable to change the state of that ticket from "in Progress" to "Testing" from the board only.
   
   ---> If the issue with the board only then:
   you need to check the board configuration - columns where that columns contains the correct status under it. 

Hope this will help.

Thanks

[Sushant Verma]

@Elisabet Griera Please follow the steps provided by Ankit and if you face any issue then please let us know.

Regards,
Sushant Verma