My Jira server, after being installed ran fine, but now has __MSG_gadget.stats.title_ for titles

[admin admin]

I expect this is because a certificate needs to be installed somewhere, and I believe I know what cert needs to be installed, but I am unable to determine the cert store to install it into.

For reference, my Linux distro is Ubuntu server 18, and I installed from bin.

I don't know what to do to resolve this issue, I know that there is a certificate on the proxy in front of the server, but I don't know where to install it to resolve this, as I don't know where to put the cert, nor how to install it.

[admin admin]

This is still outstanding.

[Kyle Manel]

OK, so I've installed the cert locally in the cacerts file, as below, and this issue is still occurring ;

Environment:
SERVER_URL="jira.domain.com"
PORT="443"
TMP_FILE="/tmp/public.crt"
JKS="/opt/atlassian/atlassian-jira-8.5.1/jre/lib/security/cacerts"

To pull the cert :
openssl s_client -connect "${SERVER_URL}" | sed -ne '/-BEGIN CERTIFICATE-/,/-END CERTIFICATE-/p' > "${TMP_FILE}"

To install the cert into the cacerts file in Jira's install directory :
keytool -import -noprompt -alias "${SERVER_URL}" -keystore "${JKS}" -storepass ${Password} -file "${TMP_FILE}"

After restart the server is still providing __MSG_gadget.stats.title___MSG_gadget.stats.title_ and the like as headings.

That said however, the proxy uses a PEM certificate chain, which may not be imported correctly?
The method I provided a description of previously worked for installation in my Docker containers, but it does not appear to be working for my Ubuntu server now, so I am unclear how to resolve this. :-(

[Mohamed Benziane]

Hello,

You can read this page, it deals with your issue :

https://confluence.atlassian.com/jirakb/fix-gadget-titles-showing-as-__msg_gadget-in-jira-server-813697086.html

Hope this helps

[admin admin]

It does, but it doesn't resolve anything.

[admin admin]

$JAVA_HOME/bin/java SSLPoke jira.corp.inbaytech.com 443
java.net.ConnectException: Connection refused (Connection refused)
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:666)
at sun.security.ssl.SSLSocketImpl.<init>(SSLSocketImpl.java:426)
at sun.security.ssl.SSLSocketFactoryImpl.createSocket(SSLSocketFactoryImpl.java:88)
at SSLPoke.main(SSLPoke.java:25)