My site is unavailable anymore

[UG]

I was check for my ticket on my jira software, but when i access the site, jira page says my site is unavailable. What can i do?

[UG · Accepted solution]

[UG]

yesterday i can i access my jira software, but this morning i get this message. 

sorry for bad english

[Liam Green]

Hi UG

No need to apologise - your English is very good.

It seems as though it might be a billing issue - are you the billing contact for the site?

Thanks, Liam

[UG]

Yes iam, i try jira software for free, is it my page out of time?

[Liam Green]

If you have a free trial then yes it is likely that it has expired - Atlassian should have sent an email about it though.

If you have less than 10 agents then you would be able to switch to the free version of Atlassian.

If your trial has expired then you could reach out to Atlassian to see if there is anything they can do to restore your data to a free version, but this isn't something I've had experiences of so I don't know if it is possible.

[UG]

I've checked my inbox and your right i have received an email, and true my trial is expired. Thank you @Liam Green for the answer 🙏🏻

[Liam Green · Accepted solution]

Hi @UG 

Welcome to the Community!

What error message are you getting?  Would you be able to provide a screenshot?

Regards, Liam