Need a real person from Atlassian Cloud Tech Support

[Damien Rothstein]

Would someone from Atlassian please contact me about an issue we have with Atlassian cloud software that is no longer responding to creds/keys. The data in the Department of Health's WhatsApp Chatbot has not been updated since April 22. The issue is with the credentials/secrets/keys and none of my team have access to the admin, billing, etc. The people listed as having access to my system/account are no longer with the Digital Transformation Agency from which we ported the processes to the Department of Health in November last year.

Ticket: CA-1821629

[Dirk Ronsmans · Accepted solution]

Hey @Damien Rothstein ,

Considering you can't raise a support ticket (you really should get a current admin configured) I'll raise/escalate this question to the Atlassian tech's to see what they can do.

Give it some time tho, but they'll answer you here.

[Damien Rothstein]

Thanks Dirk. Yes, the difficulty is when the assigned admins no longer have access to the systems that they are managing. Appreciate your response and assistance.

I did hear back from the folks at Atlassian. I think that I added (shared the ticket with) enough people that I knew in the company that my squeaky wheel got some oil :-)

It was okay to email Mike Cannon-Brookes, right?  ;-)