Need help to resolved JIRA cause cpu peak , is EazyBI are the root cause?

[Tiraphol Pengvanich]

I set up JIRA and found cpu peak many time , need to know the root cause.

[Nic Brough -Adaptavist-]

It could be almost anything.  User or script usage are the usual culprits, but might have to be triggering things in add-ons.

You'll need to do things like monitoring load and getting thread traces to find out what is stressing the CPU

[Tiraphol Pengvanich]

My team already buy support from jira, not sure do you have engineers to support us directly.

so i can send log for investigation?

[Nic Brough -Adaptavist-]

We're not support here, we're a community of end-users like yourself.

I'd have a look at the log for yourself, but as you suggest you've got a licence, you can raise it with https://support.atlassian.com too.  However, I'd recommend logging in as an admin, going to "support tools" and reporting the issue via that - it can bundle up logs, system information and other data that Atlassian will ask for, and create the call for you.