Need migration help

[Sreenivas Kunde]

Hi Team,

we are getting some errors while doing migration from server to cloud.

can you please help on this.

Regards,

Sreenivas kunde

[Tomislav Tobijas]

Hi @Sreenivas Kunde ,

We would probably need some additional information related to the errors you're seeing.

Also, if you're migrating from server to cloud with the help of a Partner, I'd recommend reaching out to them.

Lastly, you can reach out to Atlassian Support directly and raise Migration Support ticket and they can probably assist you in troubleshooting. I would say this is a recommended course of action.

Cheers,
Tobi

[Ankita Mehta]

Hi @Sreenivas Kunde

Migrating from Jira Server to Cloud can sometimes throw errors, often due to differences in workflows, custom fields, or user mapping between environments. A few things to check:

• App and field compatibility
• Custom workflow or issue type mismatches
• User mapping across environments
• Permission and scheme differences
• Detailed logs from the Cloud Migration Assistant

To help you better, could you share what kind of errors you're seeing, any specific messages or patterns? That’ll make it easier to pinpoint the issue.

If the migration involves complex setups or requires full traceability, you may also want to explore OpsHub Migration Manager, an Atlassian Partner. It handles Server-to-Cloud migrations with zero downtime and no disruption, while supporting user mapping, automation, and data fidelity at scale.

Drop us a line if have any questions or want to request a demo.

[Tinker Fadoua]

Welcome to the Atlassian Community @Sreenivas Kunde !

As @Tomislav Tobijas  mentioned we will need more details to better understand the problem you are facing.

My very first question will be what steps are you following? Migrating from server to cloud is not a straight forward process.

It is not about migrating Data, there are so many requirements before you start the migration.

Best,

Fadoua