Need step-by-step instructions for updating the email that goes out when an issue is assigned

[Lubna Yusuf]

Can someone provide step-by-step instructions for how to update the email template that is used when an issue is assigned?  I want to add 5-6 custom fields to that email notification but not sure how to go about this.  Thank you.  (Need non-programmer type of instructions)

[Mohamed Riza _ServiceRocket_]

Hi @Lubna Yusuf ,

Modifying the template out of the box is quite technical for Jira Server. Therefore instead, allow me to guide you to the right direction and tell you which documentations you need to follow: 

1. Get the details of the custom fields as detailed here: https://developer.atlassian.com/server/jira/platform/adding-custom-fields-to-email/

2. Add this to the template as explained here: https://confluence.atlassian.com/jiracore/email-templates-1027125900.html

You should look for the issueassigned template and modify this. 

If you face any issues in any of the steps or are unsure or stuck, please feel free to let me know the step you are in and what issue you are facing. 

[Lubna Yusuf]

Thank you very much for your reply.  Going to give this a try.  Do I use the HTML instructions?  Or the Text instructions?  Or both?

[Mohamed Riza _ServiceRocket_]

Hi @Lubna Yusuf 

This will depend on your email settings. You can check this by going: 

• In the top-right, select Settings ( ) > System.
• Under User Interface, select Default user preferences.
• Here look for what is specified under 'Default outgoing email format'. 

If this is HTML, then you will only need to modify HTML.