Need to Reactivate my organization that has been deleted due to inactivity.

[William Sherman]

Hi, 

I received an email today informing that my organization has been deleted. Can someone from Atlassian help my restore it. My site name is pendulumanalytics.atlassian.net and my organization ID is: 99634546-25b2-46e2-98fe-5aa0c6d23a6d

Thanks, 

William (Bill)

[Benjamin · Accepted solution]

Hi. @William Sherman ,

You maybe to restore it. I will put in a request to get assistance from Atlassian Support to help get your Org reactivated.

Stay tuned.

[William Sherman]

Thank you Benjamin!

Bill

[Andy Heinzer]

Hi @William Sherman 

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1145806 to restore the organization.  Just to be clear, doing this will not restore the Atlassian Cloud site that was once under this organization.  But our support team should still be able to restore the organization itself if you wish.

Andy

[tilioteo]

Hi, I also got an email saying my organization was removed because of inactivity. Since I don't have a paid plan, it looks like I can't reach out to support as mentioned in the email. What can I do to get assistance in restoring my organization with ID bee4c74b-9c23-4a85-a1ec-af03c97f6294? Any help would be appreciated.

[Andy Heinzer]

Hi @tilioteo 

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1146197

[Prachi Bolar]

Hello William,

Welcome to the community :) 

The site we see has been inactive since a couple of years.

The next steps would be here to reach out to billing team here : https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

They can further guide you if there is any way to activate this.

Thank You,

Prachi

[William Sherman]

Thank you Prachi.

Bill