New Issues Not Appearing on Kanban Board After Deleting One

[Mary]

I have enabled the Kanban board for a company-managed project. Initially, any issue I added in the list view automatically appeared on the Kanban board.

However, after creating issue number 108 and then deleting it (as it was no longer needed), I noticed that new issues I create in the list view no longer appear on the Kanban board. The last visible issue on the board is number 107.

I'm unsure if this is a bug or a configuration issue. Additionally, I haven’t found a way to recover issue number 108 to see if that would restore normal behavior.

Has anyone encountered this before, or know how to fix it?

[Trudy Claspill · Accepted solution]

Hello @Mary 

Welcome to the Atlassian community.

Do you have the Backlog view enabled for your Kanban board?

What is the Status of the new issues you are creating in the List view?

Have you confirmed that Status is mapped to a column in your Kanban board?

What type of issue(s) are you creating?

Additionally, I haven’t found a way to recover issue number 108 to see if that would restore normal behavior.

Jira does not natively provide any method to recover issues that have been deleted. When you delete an issue it will be immediately and permanently deleted with no method to recover it.

We normally recommend that the Delete Issue permission be restricted to only your trusted administrators. However, your tags indicate you are using the Free version of Jira. If that is accurate you will not be able to modify the permissions for projects to prevent users from deleting issues. 

There are third party apps that you could add to your Jira instance that would enable you to restore deleted issues.  Here are two such apps. Both are free if you are using the Free Jira subscription for 10 users or less:

https://marketplace.atlassian.com/apps/1222833/restore-deleted-issues?hosting=cloud&tab=overview

https://marketplace.atlassian.com/apps/1235479/restore-deleted-issues-for-jira?hosting=cloud&tab=overview

[Mary]

Hello @Trudy Claspill 

Thank you so much for your response. 

• Yes, I can see the backlog view, and it also shows a total of 107 issues.
• My workflow includes the following statuses: To Do, In Progress, Dev Complete, QA, and Done.
• My Kanban board has four columns: To Do, In Progress, QA, and Done. I attempted to add a "Dev Complete" column, but I received a warning stating that the status is already in use and that I need to give the column a unique name to avoid confusion. However, I haven't been able to determine where the status is currently being used.
• The issue types in use are Bug, Improvement, Task, and New Feature.

Thanks for the insights on recovering deleted issues and the third-party app recommendation!

[Trudy Claspill]

Thank you for that additional information @Mary .

Following the steps you specified, I have not been able to recreate your problem.

Have you tried accessing the same List view screen in another browser application, clearing your current browser application's cache, or using a private browser window?

Are there other users of your Jira instance? Do they have the same experience when trying to add issues to the List view for the specified project/board?

In the Search field at the top of the Jira screen can you type in the issue key for one of the "missing" issues and tell us if the search returns any matches?

Have you configured any Automation Rules for your Jira instance?

What status is normally assigned to new issues when they are created? Are you changing that status as part of creating the issue? (That option may not be available to you depending on the configuration of your project.)

As @Stephen_Lugton mentioned the details of your board's filter would be helpful, as well as a screen image of the mapping of Statuses to Board Columns for your board configuration. That would be similar to this:

[Mary]

Hi @Trudy Claspill 

Thanks for the help! Being new to this setup, I need some time to get familiar with the configuration, so I really appreciate the response.

• I checked in another browser, and the issue persists.
• So far, I’ve been the only one creating issues for the team.
• When I search for one of the "missing" issues using the issue key in the list view, it appears. However, when I do the same search in the Kanban tab, the issue does not show up.
• There are no Automation Rules configured.
• When I create a new issue, it automatically moves to "To Do," and I update the status as needed.
• I’ve provided screenshots in my response to Stephen.

Thanks again for your help!

[Trudy Claspill]

Hello @Mary 

So far I have not been able to figure out a root cause for your issue. Are you still experiencing it?

[Mary]

Hello @Trudy Claspill 

I discovered that the issue may have been caused by some tasks not having a "Team" selected, i.e. when the field was left empty. 

The Kanban columns are now showing the correct number of issues. However, I’ve encountered a new issue where the "Status Overview" is displaying an incorrect count for column "Done". You can easily spot this by the reduced number of total issues (compared to the previous screenshot I shared), even though I have added more items to the board!

I don’t think this is related to filters, as I’ve already tried clearing them.

[Trudy Claspill]

Hello @Mary 

If you click on any of the Status shown in that donut chart it will take you to a list of issues.

If you examine the URL I think you will see that a timeframe filter is being applied. In my system I see this at the end of the URL

+AND+statusCategoryChangedDate+>%3D+-2w

Converting that to plain JQL =

AND statusCategoryChangedDate >= -2w

This appears to be applied to any status in your board that is in the "Done" Status Category, and it does not appear to be configurable.

[Mary]

@Trudy Claspill 

Thanks for the quick response! Yes, I can see that in the URL.

Just to confirm: does this mean the time frame filter cannot be removed?

[Trudy Claspill]

I couldn't find a method to change the chart on the Summary page to remove the timeframe component. I believe there are change requests open about being able to customize the page.

You could create a separate donut chart on a Jira Dashboard where that timeframe component would not automatically be added.

[Mary]

Thanks @Trudy Claspill 

I was using the built-in feature as it seemed to be the easy option! I might need to explore creating the chart separately on a Jira Dashboard if that’s the only way to avoid the timeframe component.

[Trudy Claspill]

That is the only way to avoid the timeframe component since it is not possible to modify the Summary page at this time.

If my responses have adequately addressed your questions, please consider clicking on the Accept Answer button to mark your Question as Solved.

[Stephen_Lugton]

Hi @Mary 

There should be a list option in the left hand navigation sidebar, can you try selecting that and see whether you can see the new issues there?

Also try selecting your number 107 issue and then in the url address bar in your browser change the number to 107 to 109 to confirm that the new issue type has been created in that project

It would also help if you could share the filter that your board uses; you can find this from the Configure Board option accessed from the ellipses (three dots ...) at the top right of the board and selecting the general page from the available choices.

It would also be helpful if you could provide a screenshot of your column setup so we can see what we can do to help with the Dev Complete column

[Mary]

Hi @Stephen_Lugton 

Appreciate the response!

• The left-hand navigation sidebar doesn’t display any issues, whether new or old. However, I’m not sure if I’m looking at the correct sidebar. It might be due to the fact that I'm using a free plan.
• I followed your advice and manually entered issue #107 and then #109 in the browser's URL bar, and I can confirm the issue was created.
• Initially, when I added issues, they automatically appeared in the correct columns. However, I attempted to update the workflow by adding a QA column using the + button on the right-hand side of the table. Later, I was also able to add a Dev Complete column from the ellipses (three dots ...).
• I’m not sure if I was supposed to edit the workflow, as I later saw a warning message (screenshot attached).
• Now, the Summary page displays the correct issue count, but the Kanban board does not align with the same numbers (screenshot attached).

Let me know if you have any insights on this. Thanks again!