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New Status - Opens new ticket

Leslie
Leslie
Contributor
August 30, 2023

I just added a new status to my workflow. When testing the new status in a ticket, I select the status in the ticket and instead of transitioning to the status, it's opening a new ticket.
I've never had this happen before when adding a new status.

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Trudy Claspill
Trudy Claspill
Community Champion
August 30, 2023

Can you provide screen images or a video that demonstrates this?

Are you working with a Team Managed project or Company Managed project?

Are you working with a Software, Work Management, or Service Management project?

Can you provide an image of the workflow?

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Leslie
Leslie
Contributor
August 30, 2023

Update: figured it out

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