New User can't create ticket on project

[Rui AVELINO]

Hello,

Have added a new user to our Jira account but event assigning rôle and project the user can't create new ticket ...

[Fazila Ashraf]

Hi @Rui AVELINO 

Is it a classic project or a next gen project.

Check up on the permission scheme if it is a classic project. See https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-classic-projects/ for more details

[Ganesh Babu]

Hi @Rui AVELINO 

Welcome to Atlassian Community..!!!

What is the actual error you get?  Can they start creating the issue, or does it just not offer them the project they're trying to create it in?

1. Have you provided them the create issue permission?

2. Are their any conditions or validators?

Thanks and Regards,

Ganesh Babu J