No email notification

[it PrimaPMI]

I have projects made in Jira that are ticket systems.

This is all a new setup. When a ticket is raised on one of the projects I am not getting notified by email that a ticket has been raised.

What am I doing wrong. It worked once and now it is not working after adding 2 more email accounts.

[Carlos Garcia Navarro]

Hi @it PrimaPMI ,

Welcome to the Community!  Recently Atlassian released a new feature to provide customers wit a warning/error to indicate why emails may not be being sent: [JRACLOUD-67264] Provide a log for Jira outbound email

Could you please check with a Jira project administrator to use the Issue email audit to monitor email suppression and unblock emails after bounces or other errors?

https://jira.atlassian.com/browse/JRACLOUD-67264

This other post may also be helpful:

https://community.atlassian.com/t5/Jira-questions/Not-receiving-email-notifications/qaq-p/2606071

Thanks!