NoClassDefFoundError Exception after Upgrade from 8.22.0 to 8.22.4 JMXMemoryCacheManager

[Fritz Rach]

Hey everybody, 

after Upgrade my Jira Server instance to 8.22.4 i receive a 503 in my browser and in the logs i can see an  NoClassDefFoundError exception:

2022-07-04 11:36:11,650+0200 JIRA-Bootstrap ERROR [c.a.jira.startup.ComponentContainerLauncher] An Error occurred during ComponentContainerLauncher servlet context initialisation - com/atlassian/cache/memory/JMXMemoryCacheManager.
java.lang.NoClassDefFoundError: com/atlassian/cache/memory/JMXMemoryCacheManager
at com.atlassian.jira.component.pico.registrar.CacheManagerRegistrar.registerCacheManager(CacheManagerRegistrar.java:166)
at com.atlassian.jira.component.pico.registrar.ContainerRegistrar.registerCacheManager(ContainerRegistrar.java:4119)
at com.atlassian.jira.component.pico.registrar.ContainerRegistrar.registerComponents(ContainerRegistrar.java:4068)
at com.atlassian.jira.component.pico.ComponentManager.createFullContainer(ComponentManager.java:210)
at com.atlassian.jira.startup.ComponentContainerLauncher.populateFullPicoContainer(ComponentContainerLauncher.java:50)
at com.atlassian.jira.startup.ComponentContainerLauncher.start(ComponentContainerLauncher.java:30)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:138)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:307)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:202)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:102)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:100)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.lang.ClassNotFoundException: com.atlassian.cache.memory.JMXMemoryCacheManager
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1420)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1228)
... 15 more
2022-07-04 11:36:11,672+0200 JIRA-Bootstrap ERROR [c.a.jira.startup.LauncherContextListener] Unable to start JIRA.
java.lang.NoClassDefFoundError: com/atlassian/cache/memory/JMXMemoryCacheManager
at com.atlassian.jira.component.pico.registrar.CacheManagerRegistrar.registerCacheManager(CacheManagerRegistrar.java:166)
at com.atlassian.jira.component.pico.registrar.ContainerRegistrar.registerCacheManager(ContainerRegistrar.java:4119)
at com.atlassian.jira.component.pico.registrar.ContainerRegistrar.registerComponents(ContainerRegistrar.java:4068)
at com.atlassian.jira.component.pico.ComponentManager.createFullContainer(ComponentManager.java:210)
at com.atlassian.jira.startup.ComponentContainerLauncher.populateFullPicoContainer(ComponentContainerLauncher.java:50)
at com.atlassian.jira.startup.ComponentContainerLauncher.start(ComponentContainerLauncher.java:30)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:138)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:307)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:202)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:102)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:100)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.lang.ClassNotFoundException: com.atlassian.cache.memory.JMXMemoryCacheManager
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1420)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1228)
... 15 more

Do you have any idea what I can do?

Thank you in advance!

[Mayur Jadhav]

Hi @Fritz Rach ,

Hope you are doing well.

That error usually means that a file (specifically a class file) is corrupted. 

Please remove the following caches and restart the Jira.

1. Shut down your Jira instance.

2. Clear your cache. This is available within the following directory --> <JIRA_INSTALL>/work.
   :info NOTE, DO NOT delete the work folder, only delete the contents of this folder.

3. Clear your plugin cache. To do this, access your JIRA Home folder. There, access the 'Plugins' folder. Delete the '.osgi-plugins' and the '.bundled-plugins' folders (please note those are hidden folders). Not to worry, these 2 folders will be rebuilt when JIRA starts.

4. Restart the Jira.

Hope this helps.

Regards,
Mayur

[Fritz Rach]

Hi @Mayur Jadhav 

thank you very much for your support.

I have done all the steps you have mentioned, unfortunately it was not succesful:

2022-07-04 12:44:07,592+0200 JIRA-Bootstrap ERROR [c.a.jira.startup.ComponentContainerLauncher] An Error occurred during ComponentContainerLauncher servlet context initialisation - com/atlassian/cache/memory/JMXMemoryCacheManager.
java.lang.NoClassDefFoundError: com/atlassian/cache/memory/JMXMemoryCacheManager
at com.atlassian.jira.component.pico.registrar.CacheManagerRegistrar.registerCacheManager(CacheManagerRegistrar.java:166)
at com.atlassian.jira.component.pico.registrar.ContainerRegistrar.registerCacheManager(ContainerRegistrar.java:4119)
at com.atlassian.jira.component.pico.registrar.ContainerRegistrar.registerComponents(ContainerRegistrar.java:4068)
at com.atlassian.jira.component.pico.ComponentManager.createFullContainer(ComponentManager.java:210)
at com.atlassian.jira.startup.ComponentContainerLauncher.populateFullPicoContainer(ComponentContainerLauncher.java:50)
at com.atlassian.jira.startup.ComponentContainerLauncher.start(ComponentContainerLauncher.java:30)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:138)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:307)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:202)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:102)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:100)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.lang.ClassNotFoundException: com.atlassian.cache.memory.JMXMemoryCacheManager
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1420)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1228)
... 15 more
2022-07-04 12:44:07,597+0200 JIRA-Bootstrap ERROR [c.a.jira.startup.LauncherContextListener] Unable to start JIRA.
java.lang.NoClassDefFoundError: com/atlassian/cache/memory/JMXMemoryCacheManager
at com.atlassian.jira.component.pico.registrar.CacheManagerRegistrar.registerCacheManager(CacheManagerRegistrar.java:166)
at com.atlassian.jira.component.pico.registrar.ContainerRegistrar.registerCacheManager(ContainerRegistrar.java:4119)
at com.atlassian.jira.component.pico.registrar.ContainerRegistrar.registerComponents(ContainerRegistrar.java:4068)
at com.atlassian.jira.component.pico.ComponentManager.createFullContainer(ComponentManager.java:210)
at com.atlassian.jira.startup.ComponentContainerLauncher.populateFullPicoContainer(ComponentContainerLauncher.java:50)
at com.atlassian.jira.startup.ComponentContainerLauncher.start(ComponentContainerLauncher.java:30)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:138)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:307)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:202)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:102)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:100)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.lang.ClassNotFoundException: com.atlassian.cache.memory.JMXMemoryCacheManager
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1420)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1228)
... 15 more
2022-07-04 12:44:07,599+0200 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Startup is complete. Jira is ready to serve.
Exception in thread "JIRA-Bootstrap" java.lang.NoClassDefFoundError: com/atlassian/cache/memory/JMXMemoryCacheManager
at com.atlassian.jira.component.pico.registrar.CacheManagerRegistrar.registerCacheManager(CacheManagerRegistrar.java:166)
at com.atlassian.jira.component.pico.registrar.ContainerRegistrar.registerCacheManager(ContainerRegistrar.java:4119)
at com.atlassian.jira.component.pico.registrar.ContainerRegistrar.registerComponents(ContainerRegistrar.java:4068)
at com.atlassian.jira.component.pico.ComponentManager.createFullContainer(ComponentManager.java:210)
at com.atlassian.jira.startup.ComponentContainerLauncher.populateFullPicoContainer(ComponentContainerLauncher.java:50)
at com.atlassian.jira.startup.ComponentContainerLauncher.start(ComponentContainerLauncher.java:30)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:138)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:307)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:202)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:102)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:100)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.lang.ClassNotFoundException: com.atlassian.cache.memory.JMXMemoryCacheManager
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1420)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1228)
... 15 more

[Fritz Rach]

Hey @Mayur Jadhav 

thank you very much for your answer and support!

I tried your suggestions but unfortunately it did not work:

2022-07-04 12:44:07,592+0200 JIRA-Bootstrap ERROR [c.a.jira.startup.ComponentContainerLauncher] An Error occurred during ComponentContainerLauncher servlet context initialisation - com/atlassian/cache/memory/JMXMemoryCacheManager.
java.lang.NoClassDefFoundError: com/atlassian/cache/memory/JMXMemoryCacheManager
at com.atlassian.jira.component.pico.registrar.CacheManagerRegistrar.registerCacheManager(CacheManagerRegistrar.java:166)
at com.atlassian.jira.component.pico.registrar.ContainerRegistrar.registerCacheManager(ContainerRegistrar.java:4119)
at com.atlassian.jira.component.pico.registrar.ContainerRegistrar.registerComponents(ContainerRegistrar.java:4068)
at com.atlassian.jira.component.pico.ComponentManager.createFullContainer(ComponentManager.java:210)
at com.atlassian.jira.startup.ComponentContainerLauncher.populateFullPicoContainer(ComponentContainerLauncher.java:50)
at com.atlassian.jira.startup.ComponentContainerLauncher.start(ComponentContainerLauncher.java:30)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:138)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:307)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:202)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:102)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:100)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.lang.ClassNotFoundException: com.atlassian.cache.memory.JMXMemoryCacheManager
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1420)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1228)
... 15 more
2022-07-04 12:44:07,597+0200 JIRA-Bootstrap ERROR [c.a.jira.startup.LauncherContextListener] Unable to start JIRA.
java.lang.NoClassDefFoundError: com/atlassian/cache/memory/JMXMemoryCacheManager
at com.atlassian.jira.component.pico.registrar.CacheManagerRegistrar.registerCacheManager(CacheManagerRegistrar.java:166)
at com.atlassian.jira.component.pico.registrar.ContainerRegistrar.registerCacheManager(ContainerRegistrar.java:4119)
at com.atlassian.jira.component.pico.registrar.ContainerRegistrar.registerComponents(ContainerRegistrar.java:4068)
at com.atlassian.jira.component.pico.ComponentManager.createFullContainer(ComponentManager.java:210)
at com.atlassian.jira.startup.ComponentContainerLauncher.populateFullPicoContainer(ComponentContainerLauncher.java:50)
at com.atlassian.jira.startup.ComponentContainerLauncher.start(ComponentContainerLauncher.java:30)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:138)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:307)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:202)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:102)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:100)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.lang.ClassNotFoundException: com.atlassian.cache.memory.JMXMemoryCacheManager
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1420)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1228)
... 15 more
2022-07-04 12:44:07,599+0200 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Startup is complete. Jira is ready to serve.
Exception in thread "JIRA-Bootstrap" java.lang.NoClassDefFoundError: com/atlassian/cache/memory/JMXMemoryCacheManager
at com.atlassian.jira.component.pico.registrar.CacheManagerRegistrar.registerCacheManager(CacheManagerRegistrar.java:166)
at com.atlassian.jira.component.pico.registrar.ContainerRegistrar.registerCacheManager(ContainerRegistrar.java:4119)
at com.atlassian.jira.component.pico.registrar.ContainerRegistrar.registerComponents(ContainerRegistrar.java:4068)
at com.atlassian.jira.component.pico.ComponentManager.createFullContainer(ComponentManager.java:210)
at com.atlassian.jira.startup.ComponentContainerLauncher.populateFullPicoContainer(ComponentContainerLauncher.java:50)
at com.atlassian.jira.startup.ComponentContainerLauncher.start(ComponentContainerLauncher.java:30)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:138)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:307)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:202)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:102)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:100)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.lang.ClassNotFoundException: com.atlassian.cache.memory.JMXMemoryCacheManager
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1420)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1228)
... 15 more

[Mayur Jadhav]

Hi @Fritz Rach ,

I would suggest you to open Support ticket with Atlassian Support.