Non-admin users unable to perform CSV import updates for work items in Jira – limitation or expected

[Denner Dias]

Hi everyone,

We're facing an issue in our Jira Cloud instance where non-admin users are unable to import and update work items via CSV. They can only perform bulk creation through CSV import, but even this comes with a limitation: there's no available column option to define the 'Work Type' during the import process.

Here's a summary of the situation:

• Only Jira admins can run full CSV imports with update capabilities.

• Non-admins can only perform CSV imports for new issue creation.

• The CSV import screen for non-admins doesn't allow selecting or mapping the Work Type field (or similar custom fields).

• This has impacted our internal teams who frequently need to update large sets of issues, such as adjusting statuses or setting specific work types post-migration.

We'd like to understand:

• Is this a known limitation for non-admins?

• Is there any workaround (e.g., permissions, roles, temporary elevation)?

• Are there plans to extend import-update functionality to trusted users without full admin rights?

Any insights, alternatives, or suggestions from the community or Atlassian team would be greatly appreciated!

Thanks in advance.

[Mikael Sandberg · Accepted solution]

Hi @Denner Dias,

Welcome to Atlassian Community!

This is a known limitation, and based on this suggestion, JRACLOUD-69295, Atlassian at the moment is not intending on implement a solution for it.