Not able to Switch between Jira and Confluence

[bhupathi]

Hi Team,

    Good evening. Hope you are doing well. I have a problem switching between the Jira and the Atlassian products though both of them are integrated. Please see the Screen shot below for your reference.

Problem:

Not able to Switch between Jira and Confluence:

Jira:

  

 Confluence:

 But the Problem is I am not able to switch between both of them .  When i try to Switch from Jira to Confluence  it takes me to the Confluence login screen and i need to enter the credentials again to login & vice - versa. Any help is appreciated.

Thank you for your  help.

[KellyW · Accepted solution]

Hi Bhupati,

Best to check the Confluence logs to identify the reason why Confluence startup is failing.

Regards,
Kelly

[bhupathi]

Kelly,

  The Server.xml seems to have been corrupted.

I have un-installed the existing and installed a new Confluence server, made changes to the Server.xml

Confluence:
<Context path="/confluence" docBase="${catalina.home}/confluence" reloadable="false" useHttpOnly="true">


and configured the Application links again. 

This fixed it.

Thaks kelly.

[KellyW · Accepted solution]

Hi Bhupathi,

This could happen if both JIRA and Confluence applications are running with same hostname and domain in the URL(with different port number).

Atlassian applications store your successful login as a cookie in your browser called the JSESSIONID.  Your browser will store this cookie under a path for the domain, which is not port aware.  In the above examples, each instance stores the session cookie in the '/' or root path.  The JSESSIONID for Confluence is being overwritten by the JSESSIONID of the other Atlassian application.

To workaround it, run each application on a separate context path or add the sessionCookieName attribute to the <Context> element in<install>/conf/context.xml on the Confluence server.

For further reference, check out this KB -- Logging into another Atlassian application logs me out of Confluence

Regards,
Kelly

[bhupathi]

Thank you Kelly. 

After making the Changes for some reason the Confluence service  is not starting ? Any ideas ??

Thank you.

[bhupathi]

This is the Error message i am getting when trying to start the Confluence.