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Not able to move issues from To do to In progress

anvita.kesharwani October 8, 2020

In my next-gen projects users one day before were able to move issues in boards.

But today they are saying they cannot move issues from to-do to in progress.

 

1 answer

0 votes
Esther Strom
Community Champion
October 8, 2020

Is it possible that their project access changed, or that general project permissions changed?

In next-gen, there are two access points: Project Access, which determines who can see your project in general - 

2020-10-08 10_43_42-JIRA board - Agile board - Jira - Vivaldi.png

And project roles, which determines what individual users can do in the project:
2020-10-08 10_46_19-JIRA board - Agile board - Jira - Vivaldi.pngIf you changed your project access from Open to Limited, your users would not be able to edit (or transition) tickets unless they were explicitly added to the project.

Similarly, if a group or user that are explicitly in the project had their role changed from Member to Viewer, they would no longer be able to transition issues.

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