Not all fields visible on Excel export

[thomas angel]

Hi

A user on our JIRA instance has exported "all current fields" successfully to excell when the results for only the last day are displayed, but when asking for more than 1 days results not all fields are displayed in Excel. Also when I do the export all fields are displayed in excel no matter what time frame I enter. Any ideas how to get around this please?

Thank you

[saravanan subramanian]

there is a restriction in bulk update and export into excel - check your properties file

[thomas angel]

Thanks but it worked for me and not another user, the properties file would apply to all users right?

[saravanan subramanian]

i dont think the user profile in JIRA restricts that. do you have any issue security scheme ? or any permission scheme which prevents general users from seeing those records. can you check whether you and the other user are part of the same groups