Not receiving Password reset email

[Steve IT]

Team,

We setup a user account for Michael Bailey and he has not received the email to setup his password. We tried to send him a reset password email, but it hasn't arrived.

His email address is michael.bailey@ybr.com.au

Kind regards,

Steve Achilleos

[Yogesh Mude]

HI @Steve IT

Welcome to the community!

Could you please let us know for which application you are talking i mean Jira server or cloud?

If its a Jira cloud please have a look at the below discussion.

https://community.atlassian.com/t5/Jira-questions/Not-receiving-Password-reset-email/qaq-p/776346

https://community.atlassian.com/t5/Jira-questions/Password-reset-e-mail-not-sent-to-user/qaq-p/590014

[Steve IT]

We are using the Jira Cloud version.

[Shannon S]

Hi Steve,

The Cloud team has a way they can look up your email address to see if it's on any block lists and remove it.

Please reach out to them so they can assist you.

Regards,

Shannon