Not receiving e-mail notifications

[igefa IT-Service]

Hey support-team,

we currently receive reports from employees, who don't receive jira-notifications. 

I do receive all necessary notifications, so it seems to be an individual problem. 

This concerns "@mentions" and approval-mails.

What information do you need?

[Vickey Palzor Lepcha · Accepted solution]

I had have issues with 0365 sometimes . Had such similar issues , it could be an issue at mailserver end too .

Individual Profiles in 0365 had to make some changes with regard to FROM : EMAIL ADDRESS

[igefa IT-Service]

Thank you for your suggestion, I'm contacting our mailserver admin.

[John Funk · Accepted solution]

Hi @igefa IT-Service 

To be honest this could be a rabbit hole of chasing things. I would go ahead and open a support ticket with Atlassian. 

https://support.atlassian.com/contact/#/

[igefa IT-Service]

Thank you for your suggestion, I tried, but it seems only to be valid for cloud-customers.